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Refund policy
Return & Exchange Policy
Due to the exclusive nature of our products and hygiene concerns, all sales are final. THR35DS.store does not accept returns, refunds, or exchanges for issues related to sizing, change of mind, or customer error. We encourage all customers to review sizing charts, product details, and descriptions carefully before placing an order.
The only exception to this policy is in the event of a verified manufacturing defect. If you believe your item arrived defective, please contact us within 7 days of delivery at [support email or contact form] with a clear description of the issue and supporting photos. All items must be in unopened, unused, and sealed condition in original packaging to be considered for a return. If the seal is broken, the product will not be eligible for return under any circumstances, even if the issue is related to manufacturing.
Once your return request is reviewed and approved, you’ll receive instructions on how to return the item. If the defect is confirmed upon inspection, we will offer a full refund or replacement at our discretion. Unauthorized returns or items sent without prior contact will not be accepted and will be returned to the sender.
Sizing
We want you to love your fit, which is why we strongly encourage all customers to review the sizing charts listed on each product page before making a purchase. Our items are designed with specific fits in mind, and sizing may vary slightly between product types (e.g., tees vs. hoodies). Please use a measuring tape to compare your body measurements with the sizing chart to ensure you select the correct size.
Because all sales are final, we cannot offer returns or exchanges due to incorrect sizing, and we are unable to modify your order once it’s been placed. If you’re between sizes or unsure, we recommend sizing up or reaching out to us for guidance prior to ordering. We’re happy to help you make the most informed decision possible.
Keep in mind that slight deviations in garment measurements (within 1 inch) are normal and do not qualify as defects. Shrinkage may occur if items are not washed according to care instructions. THR35DS.store is not responsible for sizing issues caused by misuse, improper care, or misinterpretation of the sizing chart.